Privacy Policy

1. Who we are

Egypt Slots Ltd ("Egypt Slots", "we", "us" or "our") develops and publishes mobile games and operates the website egyptslotsltd.pro. We are the data controller for the personal information described in this policy.

This policy applies to our games (the "Apps") and our website. If you have any questions, email us at info@egyptslotsltd.pro.

2. Information we collect

Information you give us

• Contact details, such as your name and email address, when you email us or ask for support.
• Support messages, including the content of your emails and any screenshots you send.

Information collected when you use our Apps

• Device information, such as device model, operating system version, language and app version.
• Gameplay data, such as game progress, levels reached, virtual coin balance and settings, so we can save your game and balance gameplay.
• Diagnostic data, such as crash reports and performance logs, so we can fix problems.
• Advertising identifier, only if you allow tracking through Apple's App Tracking Transparency prompt. You can change this at any time in your device settings.

Information collected when you visit our website

Our hosting provider may record standard server logs, such as your IP address, browser type and the pages you visit, to keep the website secure and running.

3. How we use your information

We use your personal information to:

• Provide, run and save your progress in our Apps.
• Answer your questions and provide player support.
• Fix bugs, improve performance and develop new features.
• Understand how players use our Apps so we can improve them.
• Keep our Apps and website secure and prevent fraud or misuse.
• Meet our legal, tax and accounting obligations.

We do not sell your personal information.

4. Legal basis for processing

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:

5. In-app purchases

All in-app purchases are processed by Apple through the App Store. We do not receive or store your card or payment details. Apple tells us only that a purchase was completed so we can deliver it to your game. Apple's handling of your payment information is covered by Apple's Privacy Policy.

6. Cookies

Our website does not use advertising or tracking cookies. If we add cookies in the future, for example for analytics, we will update this policy and ask for your consent where the law requires it.

7. Sharing your information

We only share personal information where necessary, with:

• Service providers who help us run our games and website, such as hosting, crash reporting, analytics and email providers. They may only use your data on our instructions.
• Apple, as the platform through which our Apps are distributed and purchases are made.
• Professional advisers, such as accountants and lawyers.
• Authorities, such as regulators or law enforcement, where the law requires it.
• A buyer or successor, if our business or its assets are sold or reorganised.

8. International transfers

Some of our service providers may store or process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as adequacy regulations or approved standard contractual clauses.

9. How long we keep data

We keep personal information only for as long as we need it. As a guide:

• Gameplay data: while you continue to use the App, and deleted within 24 months of inactivity or sooner if you ask us.
• Support emails: up to 24 months after your request is resolved.
• Diagnostic data: up to 12 months.
• Financial records: up to 6 years, as required for tax purposes.

After this, we securely delete or anonymise the information.

10. Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections, access controls and trusted service providers. No system is completely secure, but we work to keep your information safe and will act quickly if a problem occurs.

11. Your rights

Depending on the circumstances, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, including your game data.
• Restrict or object to how we use your information.
• Data portability, to receive your data in a commonly used format.
• Withdraw consent at any time, where we rely on consent.

To use any of these rights, including deleting your data, email info@egyptslotsltd.pro. We will respond within one month, and there is normally no charge.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. Please contact us first so we can try to resolve your concern.

12. Children's privacy

Our Apps and website are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date shown at the top. If we make significant changes, we will let you know through the App or on our website.

14. Contact us

For any questions or requests about this policy or your personal information: