Frequently asked questions
How do I contact support?
Email info@egyptslotsltd.pro. To help us sort things out quickly, include the name of the game, your device model, your iOS version and a short description of the problem. Screenshots help too.
I bought something but didn't receive it.
Close the game completely and open it again, and make sure you are signed in with the same Apple Account you used to buy the item. If it still hasn't arrived, use the "Restore purchases" option in the game's settings, or email us with your Apple receipt and we will look into it.
How do I get a refund?
All purchases are processed by Apple, so refunds are handled by Apple too. You can request one at reportaproblem.apple.com.
Can I win real money in your games?
No. Our games are for entertainment only. Virtual coins have no real-world value and cannot be exchanged for money or prizes.
I lost my game progress. Can you help?
Email us with the name of the game, your device model and roughly when you last played. We will check what we can recover.
How do I delete my data?
Email info@egyptslotsltd.pro with the subject "Delete my data" and tell us which game you play. We will delete your game data and confirm by email within one month. Deleting the App from your device does not delete data stored on our servers.
How do I stop personalised ads?
On your iPhone or iPad, go to Settings › Privacy & Security › Tracking and turn off tracking for our App. You will still see ads in some games, but they will not be personalised.
Who can play your games?
Our games are intended for adults aged 18 and over. Please read our Terms of Use for details.